Useful information before your visit.

All of our practitioners can be booked using the exact same link directly on Multidimensionalhealth.ca. While Kayla (Physiotherapy) operates her own independent practice as a contractor within the clinic, she shares the same Jane clinic booking page as Erin and James (Osteopathy/Massage). Simply click the booking link on our website to choose your practitioner and schedule your visit.

If your preferred practitioner is fully booked, you can easily add yourself to our digital waitlist through the online booking page. If a cancellation occurs and a spot opens up, you will be notified automatically.

No, you do not need a doctor’s referral to book physiotherapy, osteopathy, or massage therapy in British Columbia. You can book directly with any of our practitioners. However, some extended-health insurance plans do require a physician’s referral for reimbursement, so we recommend checking your specific policy before your visit.

No, we do not currently offer direct billing. You will pay for your session at the time of your appointment, and we will provide you with a detailed receipt that you can easily submit to your insurance provider for reimbursement.

No, our practitioners are opted out of ICBC and WorkSafeBC. We operate as a private-pay clinic. If you have an active claim, you are welcome to pay privately and submit your own receipts, but please check with your adjuster first to ensure they will reimburse you.

We accept all major credit cards (Visa, Mastercard), debit, e-transfers and cash. Payment is processed securely at the end of your appointment.

When you book an appointment with us, that time is reserved exclusively for you. While we understand that unexpected events can happen, we kindly ask for adequate notice if you need to reschedule or cancel.

• With 48 hours or more notice: There is no charge for cancellations.
• Inside 24 hours notice: Appointments cancelled with less than 24 hours’ notice will be charged the full session price.

Emergencies and sudden illness are always considered on a case-by-case basis—please reach out to us as soon as possible if an unexpected situation arises.

Each discipline offers a unique entry point to healing:

• Osteopathy & Massage Therapy (Erin and James): Utilizes hands-on care to explore mobility, tension, and the body as a deeply connected structural system.
• Physiotherapy (Kayla): Utilizes a whole-person (biopsychosocial) framework combining manual therapy, movement coaching, nervous system regulation, and rehabilitation strategies.

If you are unsure which practitioner is the best fit for your current needs, contact the clinic and our team will guide you in the right direction.

Our collaborative team supports clients in managing a wide range of challenges. People frequently seek out our care for symptoms such as:

• Chronic pain and nervous system dysregulation
• Neck, back, and joint discomfort or stiffness
• Recovery and mobility support following sports injuries
• Post-surgical rehabilitation and movement coaching
• Everyday tension, postural strain, and stress-related physical symptoms

Yes, all of our practitioners—Erin, James, and Kayla—are currently welcoming new clients to their practices. You can view their upcoming availability and book directly through our website.

We are located at 755 Franklyn St, Nanaimo, BC V9R 2Y2, in Nanaimo’s Old City. Dedicated client parking and the main entrance are located at the back of the building, which is accessible via the back alley.

Operating hours vary depending on the specific practitioner’s schedule, but generally, the earliest appointment offered begins at 8:00 AM and the latest appointment offered concludes at 6:00 PM. Because schedules fluctuate, we recommend checking the online booking page to view exact daily availability for Erin, James, or Kayla.

Please arrive around 5 minutes before your scheduled appointment time. If this is your first visit, ensure you have completed your digital intake form online prior to arriving so your practitioner can review your health history ahead of time.

At Multidimensional Health, practitioners Erin Chaba and James Boyce both completed a rigorous 5-year curriculum at the Canadian School of Osteopathy (CSO) and are members of Osteopathy BC. Their extensive training spans musculoskeletal, visceral, and craniosacral dysfunctions, ensuring your care is rooted in advanced anatomical science, clinical reasoning, and deep empathy.

No. Erin and James do not diagnose medical conditions, practice medicine, or attempt to treat disease. If you are concerned about an underlying medical pathology or disease, please consult a primary care physician before exploring manual treatment.

Your first appointment includes a detailed health history followed by a comprehensive manual assessment of your gait, posture, mobility, and motility. Your practitioner uses these findings to collaboratively build a tailored treatment plan with you before beginning hands-on therapy.

Osteopathy sessions are $185 for a full 50-minute appointment.

Because every body is unique, treatment plans are tailored to your specific needs and reassessed at every visit. Generally, our goal is to see noticeable improvement within 1 to 3 visits, spaced 1 to 2 weeks apart to allow your body time to fully integrate each treatment.

• Acute issues (less than 3 months): Some clients experience relief immediately or within 1 to 2 sessions.
• Chronic challenges (3 months or longer): More complex or long-standing tension patterns often benefit from initial weekly or bi-weekly visits, followed by ongoing maintenance sessions every 4 to 6 weeks.

We continuously observe how your body responds over time. If your body does not respond as expected after a few sessions, we will gladly refer you to another practitioner or discipline within our network that may be a better fit for your goals.

After your session, we recommend resting—if your body feels like it needs to sleep, please take a nap. Even if you leave feeling completely pain-free, you should avoid strenuous activity or heavy lifting for 48 hours, especially if you are seeking care for a painful condition. Light, gentle movement (like walking) is ideal to help your body integrate the treatment. You can continue taking any medications as directed by your doctor.

Occasionally, your symptoms may temporarily worsen before they improve. This is a normal physical response to treatment and usually resolves within 1 to 2 days. However, if your discomfort lasts beyond 48 hours, please contact the clinic so we can guide your next steps.

Osteopathic treatments at our clinic are performed fully clothed. We highly recommend wearing comfortable, unrestrictive clothing (like activewear or loose-fitting layers) that allows your practitioner to easily assess and move your body.

Yes. Erin and James work with individuals across the entire lifespan, from babies and young children to older adults. Their gentle, non-invasive approaches to manual osteopathic therapy are well-suited for all ages.

Massage therapy sessions are $185 for a full 50-minute appointment.

Your first visit starts with a conversation about your health history, current areas of tension, and goals. Your practitioner will then perform a brief movement and postural assessment to understand how your body is moving before transitioning into hands-on therapy.

Your comfort and nervous system regulation guide every session. Before we begin, we discuss your preferences, and your practitioner will check in with you throughout the appointment. The pressure is always adjusted to match what your tissues can comfortably receive, ensuring your body feels safe to let go of tension without bracing against heavy or painful force.

Wear comfortable, loose-fitting clothing to your appointment. While some of our manual therapy techniques can be performed fully clothed, traditional massage therapy using oils or lotions is also utilized. You will be asked to undress only to your level of comfort in private, and you will remain securely and professionally draped with a sheet or blanket at all times during the treatment.

This depends entirely on your goals. If you are working through a specific restriction or stiffness, your practitioner may suggest a few closer-spaced sessions to build momentum. Once your body is moving well, many clients shift to proactive, spread-out maintenance visits to regulate their nervous system, ease everyday tension, and stay moving freely.

Kayla takes the time to listen to your full story to understand what is truly going on. She will assess your movement, treat you during that very first session, and explain the science of your pain in plain language. You will leave with simple, actionable steps to restore your physical resilience without being overwhelmed by complicated homework.

Physiotherapy sessions are $185 for a full, unrushed 50-minute appointment. There are no add-on charges or hidden fees. Your single session rate includes whichever modalities are best for your body that day.

Yes. Kayla is certified in both Acupuncture and IMS (Intramuscular Stimulation). She incorporates these tools into her physiotherapy sessions when appropriate, at no extra charge.

• Acupuncture is often used to calm the nervous system, reduce systemic pain, and support overall recovery.
• IMS (Intramuscular Stimulation) specifically targets tight, restricted muscle bands to release tension and restore normal movement.

Kayla will discuss which tool is most appropriate for your body during your session.

In addition to Acupuncture and IMS, Kayla’s whole-person approach to physiotherapy may include:

• Hands-on manual therapy and joint care for tight, sore, or stiff areas.
• Myofascial release to ease the tissue that wraps your muscles.
• Movement & strength coaching to build lasting physical resilience.
• Breathing & calming techniques to settle your nervous system and lower the threat response that amplifies pain.

Not at all. Proactive care is highly encouraged. Many clients see Kayla to stay a step ahead of pain, ease everyday tension, regulate their nervous system, and ensure their body keeps moving efficiently before small issues become larger problems.

We are always happy to help. You can reach out to us via our Contact Page or email us directly at multidimensionalhealth@gmail.com, and our team will get back to you to ensure you feel confident before your first visit.